Refund and Returns Policy
Effective Date: [01-01-2025]
At VAS, we strive to deliver the highest quality digital products to our customers. However, due to the nature of digital products, we have specific guidelines regarding refunds and returns. Please read this policy carefully to understand your rights and obligations.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The digital product you purchased was not delivered.
- The product received is significantly different from its description on our website.
- The product is defective or unusable due to issues caused by VAS.
To request a refund, you must contact us within 7 days of your purchase with the following details:
- Proof of purchase (invoice or order confirmation email).
- Description of the issue with the product.
2. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- You changed your mind after purchase.
- You purchased the wrong product.
- The issue arises from incompatibility with your device, software, or system unless explicitly stated in the product description.
- The product has already been used, downloaded, or accessed.
- Failure to follow installation or usage instructions provided with the product.
3. Process for Refunds
If your refund request is approved:
- Refunds will be processed within 7–14 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Any processing fees incurred during the transaction may be deducted from the refunded amount.
4. Exchanges
Exchanges may be offered for defective products or in cases where the wrong product was delivered. Requests for exchanges must be made within 7 days of purchase and are subject to product availability.
5. Contact for Refunds and Returns
If you believe you are eligible for a refund or exchange, please contact us through the following channels:
- Email: info@vas.com.bd
- Phone: +8801615713151
- WhatsApp: Click Here to Chat
- Address: H#03, R#05, Bl#B, Banasree, Rampura, Dhaka-11219, Bangladesh
When contacting us, please include:
- Your name and contact information.
- Order number or invoice.
- A detailed explanation of the issue.
6. Exceptions and Special Cases
In cases of promotions, bundled products, or discounted items, refund eligibility may vary. Please review the terms of the offer before making your purchase.
7. Digital Product Ownership
Once a digital product has been downloaded or accessed, you are deemed to have taken ownership of it, and refunds may not be available unless the issue is directly attributable to VAS.
8. Changes to the Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date.
9. Your Acknowledgment
By purchasing from VAS, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its terms.
